Who We Are

To reach staff by phone, please dial (USA) +1.678.367.0981 and their three-digit extension.

Administration

Caitlyn Pollihan
CEO and Executive Director
Crystal Johnson
Governance and Administration Executive Assistant

Credentialing Services

Luana Vargas
Director of Credentialing Services
Lucia Coghlan
Credential Services Manager
Tabitha Schwartz-Norris
Credentialing Partner and Operations Manager
Lukas Alfen
Publication and Documentation Lead
Lauren Curran
Examinations Development Manager
Robin Williams
Credentialing Operations Lead
Niko Young
Credentialing Operations Specialist
Ext. 244
Samantha Ramirez
Credential Services Specialist
Imani Berry
Examinations Development Lead
Yelena Mears
Lead Customer Service Specialist
Shaylyn Davis
Customer Service Specialist

Educational Products and Services

Jamie Vidich
Director of Educational Products and Services
Tara Costanzo
Outreach and Education Lead
Owen Barnes
Instructional Designer
Rebekah Holtzclaw
Editorial Assistant
Lindsey Mitchell
Managing Editor
Avery Lewis
Editorial and Publishing Specialist
Chericka Ashley
Educational Products and Services Manager
Neal Yates
EPS Support Specialist
Ext. 233

Financial Services

Fred Harroway
Director of Financial Services
Karen Lacatell
Accounting Specialist
Brenda Rose
Accounting Specialist
Randy Ramirez Guzman
Accounting Clerk

Human Resources and People Services

Chastity Austin
Director of HR and Compliance Services
Eric Marsh
Technology and Project Manager
Ext. 209

Marketing and Event Services

Alice Bagley
Director of Marketing and Communications
Jessica Carroll
Partner Relations Manager
Paige Taylor
Marketing Specialist
Abigail Murphy
Communications Specialist
Kenya Miles
Marketing Specialist
Amanda Marisko
Event Planner
Kathryn Campbell
Event Services Assistant

Member Services

Matt Vieson
Director of Member Services
Henry Miller
Compliance and Ethics Specialist
Reyuna Johnson
Membership Specialist
Katie Branch
Component Specialist