ISA takes our Code of Ethics very seriously. The Ethics Review Committee investigates unethical behavior reported by other arborists or the public. We have established a set of policies and procedures intended to reduce poor professional conduct and practices. A Code of Ethics helps ISA to continue building a positive industry image, which will increase confidence and trust in our certification program.
Ethics Case Confidentiality Notice
While your complaint is confidential, it is important you know that your name and complaint information will be shared with the individual whose violation you are reporting.
In order to protect the privacy of the parties involved in an ethics case, all materials prepared by or submitted to the ISA Certification Program will be kept confidential. Until an ethics case has been closed or finalized, all parties and participants must maintain the confidentiality of all information related to the ethics case, including its existence. If any party discloses information related to the ethics case in violation of these rules, the Ethics Committee and/or the Credentialing Council may either: terminate the ethics complaint if such disclosure is by the complainant; or may impose any sanction within the Ethics Case Procedure if by the respondent.
File a Complaint against an ISA Certified Arborist or ISA Board Certified Master Arborist
To report a violation:
- Download the Ethics Violation Report packet. This PDF includes all the information you need to submit a complaint.
- Review the ISA Code of Ethics. Please ensure that your complaint is in reference to a violation of this code.
- Review the Ethics Case Procedures, as you may be asked to supply additional comments or participate in further discussions during the complaint process.
- Complete the Ethics Charge Statement and mail it to ISA. It is especially helpful if you can fully document your grounds for filing a complaint. The more information you can supply, the better we are able to determine the severity of the situation.