Newsroom

ISA COVID-19 FAQ's

ISA COVID-19 FAQ's
  1. Is ISA closed due the coronavirus (COVID-19)?

    ISA remains fully operational at this time. We have shifted our team members to working remotely following the guidelines of global health officials, but all association work is continuing. Some of our support services will be operating on reduced hours in order to focus on business continuity and operations.
     
  2. How can I contact an ISA team member?

    All team members have access to email and their ISA phone number. There is no disruption in services from our team members and we continue to hold normal business hours of 8AM – 5PM EST.
     
  3. Will I still have the ability to order products from the online store?

    Yes, at this time there has been no disruption to orders or fulfillment. If circumstances change, we will update you.
     
  4. Will I still be able to contact customer service?

    We are keeping our customer service phones open to provide important support for our members and credential holders during this government-led shutdown. We have committed to having dedicated team members available from 12PM - 5PM EST each day to ensure that as we move through the impacts of this pandemic, ISA is still providing excellent services. This will be effective Monday, 23 March – Thursday, 30 April, and we will adjust as situation evolves.
     
  5. How will this affect my ISA credentials?

    Please see our detailed response concerning credentialing here
     
  6. Will ISA still host the 2020 ISA International Conference in Albuquerque, NM, US in August?

    Based on the current situation, ISA plans to hold the 2020 Annual International Conference and Trade Show, scheduled for 9-12 August in Albuquerque, New Mexico. However, with the continuing developments surrounding the coronavirus (COVID-19), ISA is continually monitoring the evolving climate and reviewing information shared by global organizations, health authorities, and local and federal government agencies.

    The health and safety of our attendees, volunteers, sponsors, staff, and all other stakeholders are of the utmost importance. We will continue to act in the best interest of our organization and those who will be attending our conference. We will communicate any changes in our event as soon as we have confirmed details.

    Additionally, ISA recommends postponing purchasing non-refundable tickets and making travel arrangements until such a time that it is deemed prudent and secure to do so.
     
  7. Is ISA still hosting Regional Tree Climbing Competitions (TCCs)

    After carefully consulting with data from the World Health Organization (WHO) on the coronavirus (COVID-19) and key stakeholders in the events, we have decided to cancel the 2020 ISA Asia Pacific Tree Climbing Championship (APTCC) in Singapore originally scheduled for 1-3 May, the 2020 ISA European Tree Climbing Championship (ETCC) in Slovakia originally scheduled for 10-12 July, and the 2020 ISA International Tree Climbing Championship (ITCC) in Albuquerque, New Mexico originally scheduled for 7-9 August.  The decision comes with thoughtful discussions on evolving developments, continuing uncertainty globally, recommendations from international governments, and the nature of how the virus spreads. While we are incredibly disappointed to have to cancel this event, the health and safety of our climbers, attending public and everyone working the event are always our highest priority.

    While we are incredibly disappointed to have to cancel these events, the health and safety of our climbers, attending public and everyone working the event are always our highest priority.
  8. How is COVID-19 affecting local ISA component events and trainings?

    Each chapter, associate organization and professional affiliates having to comply with local guidelines which vary region by region. We encourage you to check directly with local hosts to determine if scheduled events have been cancelled or postponed. Due to the rapidly changing climate and response around COVID-19, websites may not reflect the latest changes.
     

Image Database

ISA has a vast inventory of arboriculture- and urban forestry-related images that were compiled with the help of our members and volunteers.

Through a partnership with Forestry Images, ISA has thousands of photos and graphics available for use. ISA either owns the photos or has permission to permit their use.

Access the Image Database to browse the collection of images.

International Tree Climbing Championships

Press Releases

For inquiries about ISA news and media opportunities, contact our Communications Specialist.