Credentials

COVID-19 – Frequently Asked Questions

Updated 10 July 2020

What if I am due to renew my ISA certification on 30 June 2020 and cannot attain Continuing Education Units (CEUs) due to event cancellations?

All credential holders with a certification set to expire on 30 June 2020 will receive a complimentary*, automated 120 day extension that takes them through 28 October 2020. Many ISA Components are offering new opportunities to earn CEUs online in addition to ISA’s online educational materials. We encourage you to stay tuned through Tree-Sources, ISA Today, and by visiting our events page to learn more.

*ISA is waiving the standard $75.00 USD administration fee charged associated with this extension request. Please note this is an extraordinary measure in response to the impact of the COVID-19 pandemic, unless explicitly noted, this measure does not apply to past or future recertification cycles.

I’m enrolled or considering enrollment to take an ISA certification exam soon, has anything changed with COVID-19?

Yes, prioritizing the health and safety of our candidates, proctors and the community, we have new guidelines based national and international health organizations that apply to candidates taking an exam through computer-based testing as well as through an examination event sponsored by an ISA Component. Face masks are now required while testing in both types of testing environments. Please review the safety guidelines outlined below. Enrolled candidates will be notified via email of current guidelines and restrictions that apply to their examination.

  • Computer-based / Pearson-Vue Owned Test Centers: Please review the latest information available at https://home.pearsonvue.com/coronavirus-update#government-guidance
  • Paper-based / ISA Component Sponsored Exam: You must comply with the health and safety guidelines outlined below when choosing to attend an ISA examination event. Additional guidelines and local regulations apply.|

You will not be allowed to test and should reschedule you exam if*…

 Unless…

You have tested positive for COVID-19

You have been symptom-free and fever-free for at least 72 hours without the use of fever reducing medicine

AND

At least 14 days have passed since your last exposure, or you have received two negative COVID-19 test results in a row, 24 hours apart

You are currently experiencing or have experienced one or more associated symptoms within the last fourteen (14) days

  • shortness of breath
  • cough
  • fever
  • chills
  • sore throat
  • loss of smell

You have been symptom-free and fever-free for at least 72 hours without the use of fever reducing medicine

You live with or have had close contact with someone who has confirmed or suspected COVID-19

At least 14 days have passed since your last exposure

You have been or are under home quarantine or centralized observation by government or healthcare authorities

At least 14 days have passed since your quarantine or centralized observation has been lifted by the government or healthcare authorities

*There will be no associated rescheduling fees if you choose to reschedule due to COVID-19 restrictions.

Is ISA still reviewing and approving certification applications during this time?

Yes, there is no disruption in this service. ISA staff continues to review and approve certification applications. We always recommend submitting an application as soon as a candidate decides ISA certification is a desirable pathway as exam enrollment is contingent on an approved application. There are no fees associated with submitting an application, so if you have been thinking about applying click here to learn more.

Will I be notified in case of an exam cancellation? How do I know if my exam has been cancelled?

Yes, if ISA or one of our examination providers decides to cancel an examination event, all candidates enrolled will be contacted via email. If you are currently scheduled for an exam, please check your email periodically for notices.

At your earliest convenience, please log in to make sure ISA has the appropriate contact information for you, especially your email. If you are unable to log into your account, you may use the “RECOVER PASSWORD” button available or call us at +1.678.367.0981 to verify the information in your account.

If I choose not to attend an examination event, will I forfeit my exam enrollment fees?

  • I’m registered for a computer-based exam: if you need to cancel your currently scheduled exam, please log in at Pearson VUE to reschedule. Using their web portal is the preferred method for convenience, you can also reach them at 888.711.9958 (Call center hours are 7am – 7pm CST UTC-6, Monday – Friday), but please note they are experiencing a high-volume of calls at this time. You should have your Pearson VUE candidate ID number available when you call. Requests must be received no later than one business day prior to your scheduled exam date and time. If Pearson VUE is contacted less than one business day prior to exam date and time, exam fees may be forfeited.

    To learn more about how ISA/Pearson VUE computer-based testing has been affected, please visit: https://home.pearsonvue.com/coronavirus-update
  • I’m registered for a paper-based exam held by an ISA component: for the next 90 days, ISA is foregoing any exam rescheduling fees if you wish to postpone and/or reschedule your exam date and can do so before the date scheduled for the exam. Please call us at +1.678.367.0981 or email isa@isa-arbor.com to postpone or reschedule your exam date.

Can I still enroll to take an ISA exam through a computer-based testing center?

Yes, you can still enroll. Please note though that, some testing centers are still closed or as they have resumed operations, there is less scheduling availability due to the demand and social distancing requirements and you may not be able to schedule an exam in the next 30 days at a convenient location.

When you enroll for an ISA computer-based exam, you have a testing-authorization period of 90 days from the date of enrollment. In the extenuating circumstances associated with COVID-19, we can extend this 90-day period upon request.

To learn more about how ISA/Pearson VUE computer-based testing has been affected, please visit: https://home.pearsonvue.com/coronavirus-update

If I postpone my exam or my exam is cancelled how will it affect my one-year retake period?

If you are within one year of your original exam date, ISA can extend 90 days your one year exam retake period when you call to enroll in a new exam.

If I am an ISA Tree Risk Assessment Qualification (ISA TRAQ) credential holder with an expiration date within the next 3 months (June – September 2020) and was scheduled to attend an event that is now cancelled, will my credential expire?

You should receive a communication directly from us and your credential expiration date will be extended by an additional 3 months. 


While everyone across the world continues to navigate the uncertainty of COVID-19, ISA is committed to supporting our candidates and credential holders throughout the course of this pandemic with as minimal impact as possible while keeping paramount the safety and wellbeing of our members, credential holders, candidates, staff, volunteers, and the community at large.  

ISA’s leadership team and Components throughout the world are working together monitoring and assessing the situation to properly respond as it evolves, to adjust our operations to maintain continuity, and to support the safety and health of those impacted. We are making decisions in accordance with guidance from local government and public health authorities across the globe. Our team is working tirelessly to help everyone stay safe while at the same time continuing to serve you.  

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