Credentials

COVID-19 – Frequently Asked Questions

Is ISA still reviewing and approving certification applications during this time?

Yes, there is no disruption in this service. ISA staff continues to review and approve certification applications. We always recommend submitting an application as soon as a candidate decides ISA certification is a desirable pathway as exam enrollment is contingent on an approved application. There are no fees associated with submitting an application, so if you have been thinking about applying click here to learn more.

Will I be notified in case of an exam cancellation? How do I know if my exam has been cancelled?

Yes, if ISA or one of our examination providers decides to cancel an examination event, all candidates enrolled will be contacted via email. If you are currently scheduled for an exam, please check your email periodically for notices.

At your earliest convenience, please log in to make sure ISA has the appropriate contact information for you, especially your email. If you are unable to log into your account, you may use the “RECOVER PASSWORD” button available or call us at +1.678.367.0981 to verify the information in your account.

If I choose not to attend an examination event, will I forfeit my exam enrollment fees?

  • I’m registered for a computer-based exam: if you would like to cancel your currently scheduled exam and take the exam later, please contact Pearson VUE via phone by calling 888.711.9958 (Call center hours are 7am – 7pm CST UTC-6, Monday – Friday) or through the Pearson VUE website. You should have your Pearson VUE candidate ID number available when you call. Requests must be received no later than one business day prior to your scheduled exam date and time. If Pearson VUE is contacted less than one business day prior to exam date and time, exam fees may be forfeited.

    To learn more about how ISA/Pearson VUE computer-based testing has been affected, please visit: https://home.pearsonvue.com/coronavirus-update
     
  • I’m registered for a paper-based exam held by an ISA component: for the next 90 days, ISA is foregoing any exam rescheduling fees if you wish to postpone and/or reschedule your exam date and can do so before the date scheduled for the exam. Please call us at +1.678.367.0981 or email isa@isa-arbor.com to postpone or reschedule your exam date.

Can I still enroll to take an ISA exam through a computer-based testing center?

Yes, you can still enroll. Please note though that, currently, a large portion of test centers have been closed and you may not be able to schedule an exam in the next 30 days at a convenient location.

When you enroll for an ISA computer-based exam, you have a testing-authorization period of 90 days from the date of enrollment. In the extenuating circumstances associated with COVID-19, we can extend this 90-day period upon request.

To learn more about how ISA/Pearson VUE computer-based testing has been affected, please visit: https://home.pearsonvue.com/coronavirus-update

If I postpone my exam or my exam is cancelled how will it affect my one-year retake period?

If you are within one year of your original exam date, ISA can extend 90 days your one year exam retake period when you call to enroll in a new exam.

What if I am due to renew my ISA certification in the next 30-60 days and cannot attain Continuing Education Units (CEUs) due to event cancellations?

ISA is extending those recertification periods by an additional 120 days to allow for more flexibility. We also encourage credential holders to seek CEU opportunities available online.   

If I am an ISA Tree Risk Assessment Qualification (ISA TRAQ) credential holder with expiration date within the next 6 months and was schedule to attend an event that is now cancelled, will my credential expire?

You should receive a communication directly from us and your credential expiration date will be extended by an additional 6 months. 

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