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ISA Holiday Break and Atlanta Relocation Information

ISA Holiday Break and Atlanta Relocation Information

General Information

The ISA headquarters will be closed for the holidays from 5 p.m. CST, 21 December 2018 through 8 a.m. EST, 7 January 2019. During this break, operations will transition from the office in Champaign, Illinois, to Atlanta, Georgia.

Beginning 26 December 2018, ISA will have customer support available for members and credential holders from 8:30 a.m. to 5 p.m. EST, Monday through Friday. Call +1-217-355-9411 or 888-472-8733 (US and Canada only) or email isa@isa-arbor.com for assistance. ISA’s dedicated team of customer service professionals are ready to assist members and credential holders and, if necessary, elevate urgent issues to ISA leadership.

ISA has established an exclusive partnership with a dedicated team of highly trained frontline personnel to manage customer care, payment processing and shipping services. Enhanced support includes warehousing, fulfillment, and testing translation services in multiple languages to benefit our members and credential holders worldwide. Service will continue without disruption during and after the relocation to Atlanta.

These partners are located in Maryland; hence, some ISA communications and products will be sent from their facility. They will also be responsible for processing much of our incoming mail. This partnership allows the ISA team members in Atlanta to focus on ISA program delivery and support.

Mailing Information

Membership and/or certification payments should be mailed to ISA’s customer service team at:

ISA

PO Box 191

Annapolis Junction, MD 20701

Other items should be mailed to the new Atlanta office at:

ISA

270 Peachtree St NW, Ste 1900

Atlanta, GA  30303

What if I have already mailed items (CEU forms, dues payments, etc.) to the Champaign office?

An ISA representative will receive and distribute mail appropriately over the holiday break. Some items

may be scanned and processed via email for quick response; other items may be forwarded via overnight post. There may be minor delays in processing; however, care is being taken to ensure all items are secured and distributed appropriately.

Shipping and Product Sales

Can I purchase books, shirts or other merchandise from the website during the annual closure?

Yes; however, orders received after 2 p.m. CST, 20 December 2018 will not be eligible for shipment until 7 January 2019.

I have an event scheduled for the week of 7 January 2019. When will I receive my materials?

ISA is tracking events scheduled for early January and will send all materials for TRAQ certification/recertification prior to 21 December 2018.

I have previously purchased merchandise that I need to return. How do I do that?

Please hold this merchandise and contact ISA at +1-217-355-9411 or 888-472-8733 (US and Canada only) on after 7 January 2018 to make arrangements for your return. 

Membership

How do I check my membership status and/or renew my dues?

There are three ways to renew:

1) Log in to www.isa-arbor.com and click “MyISA” in the upper right corner to view your membership status, or go directly to “Renew Membership” under the Menu/Membership tab.

2) Call our customer service team at +1-217-355-9411 or 888-472-8733 (US and Canada only) from 8:30 a.m. to 5 p.m. EST, Monday through Friday.

3) Send your check to ISA, PO Box 191, Annapolis Junction, MD  20701. Please include your invoice when possible and/or ISA member ID (CSID).

Is there a grace period if I am late with my ISA dues payment?

There is no grace period. However, dues are processed on the date they are received, which means your payment on www.isa-arbor.com or payment via the website will reinstate your membership immediately.

I have already paid my ISA membership. However, how do I know if I need to pay my chapter or associate organization dues?

You will need to confirm with both the chapter and ISA as to your payment. Because our databases are not connected, our system houses only real-time information for payments made directly through ISA. Any payments made separately to the Chapter or Associate Organization may not be accurately captured in the ISA database.

Logging in to the ISA Website

I need assistance logging in to www.isa-arbor.com. How can I get my password?

Start on www.isa-arbor.com and click “My ISA” in the upper right corner. Click to pull down the menu and select “Log in.” At the bottom of the page, click the link to “Recover Password.” An email will be sent to the address on file with ISA.

If you are still unable to access your account, call our customer service team at +1-217-355-9411 or 888-472-8733 (US and Canada only) from 8:30 a.m. to 5 p.m. EST, Monday through Friday.

Credentialing

I sent in my Continuing Education Units (CEUs) but I don’t know if they have been applied. How do I know if my CEUs have been received?

To check your CEU status simply go to www.isa-arbor.com; click “MyISA” in the top right corner, and enter your username and password. Once you are logged in, click on “My CEUs” from the menu on the top left.

Please note that ISA processes a high volume of CEUs during December and January, and it may take two to four weeks for CEUs to be processed and posted on your account. We appreciate your patience.

I attended an educational event that did not have a sign-in sheet and/or has not been approved for CEUs. What can I do?

Complete a CEU post-approved request form. Submit it along with a detailed agenda or outline from the event and proof of your attendance via email to certops@isa-arbor.com, or mail to ISA, PO Box 270, Peachtree St NW, Ste 1900, Atlanta, GA  30303 (Note: This is not an error; if you choose to send the form by mail (post not email), please send to our physical address in Atlanta as instructed.)

How do I complete my recertification?

Recertification requires that credential holders complete the required number of CEUs for the credential and submit payment of the recertification fee. Both steps must be completed by the expiration date to renew your credential. Payments can be made through our customer service staff at +1-217-355-9411 or 888-472-8733 (US and Canada only) or mailed to ISA, PO Box 191, Annapolis Junction, MD 20701.

If my credential is expiring 31 December 2018, can I get an extension to renew?

Yes; you automatically receive a 60-day extension. This extension will give you until 1 March 2019 to obtain the remaining CEUs needed (if any) and pay the recertification fee.

Beyond the 60-day extension, credential holders may pay $75 USD for one additional 60-day extension (ending 30 April 2019) by contacting our customer service staff at +1-217-355-9411 or 888-472-8733 (US and Canada only).

Where are upcoming events and Tree Risk Assessment Qualification (TRAQ) courses?

Check out the latest events on the online calendar at:

wwv.isa-arbor.com/events/eventscalendar/index.

Quick Reference: ISA Staff Contacts

Our online staff directory is the best resource for finding current ISA staff contact information.

Visit www.isa-arbor.com/Who-We-Are/Our-Leaders/Headquarters-Directory.

Below are quick references for member needs:

Membership status and/or payments

Customer Service Team - +1-217-355-9411 or 888-472-8733 (US and Canada only) or email

(isa@isa.arbor.com)

Certification status and/or payment

Customer Service Team - +1-217-355-9411 or 888-472-8733 (US and Canada only) or email

Products (books, shirts, etc.) Orders and Shipping

Customer Service Team - +1-217-355-9411 or 888-472-8733 (US and Canada only) or email

TRAQ registration

Customer Service Team - +1-217-355-9411 or 888-472-8733 (US and Canada only) or email

CEU receipt and processing

Customer Service Team - +1-217-355-9411 or 888-472-8733 (US and Canada only) or email

Products (books, shirts, etc.) orders and shipping

Customer Service Team - +1-217-355-9411 or 888-472-8733 (US and Canada only) or email

Approval of events for CEU credit

Erin Dupree, credentialing manager

Compliance/ethics complaints/trademark violations

Rosa Gutierrez, compliance services manager

Component needs

Diedrea White, component relations specialist

Invoices, bill payment and other financial questions

Curtis Conner, director of financial services

 

Image Database

ISA has a vast inventory of arboriculture- and urban forestry-related images that were compiled with the help of our members and volunteers.

Through a partnership with Forestry Images, ISA has thousands of photos and graphics available for use. ISA either owns the photos or has permission to permit their use.

Access the Image Database to browse the collection of images.

International Tree Climbing Championships

Press Releases

For inquiries about ISA news and media opportunities, contact our Public Relations Manager.