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Frequently Asked Questions for Exam Results
When can I expect my exam results?
Exam results take 4-6 weeks to be processed. Once they are available,
we will send them to you via the USPS. Sorry, we cannot give out results via email,
phone or fax.
What does my score need to be in order to pass the exam?
You must first obtain an overall score of 72%.
Why don’t I get the same overall score when I add
up all of the domains and divide by 10?
The overall score is compiled by the number of questions you got right out of 200.
Then, each of the domains are scored individually and do not have the same number of questions. Therefore, you can’t add them all up and divide by 10.
I just took my exam can I see the questions that I missed?
Due to the confidentiality of the exam questions it would compromise the integrity of the exam. The exams are only revamped every 6 months and we do not want to have the questions and answers out there for everyone to see in those 6 months.
What if I do not receive a 72% the first time?
If you do not receive a 72% you will be required to retake the full exam until you reach a passing score.
How much does it cost me to retake the exam?
The cost to retake the exam depends on a couple of factors. (Computer based testing fees still apply).
- 1st time retake (within 1 year of original exam date) FREE.
- 2nd or more time retaking (within 1 year of original exam date) $75 USD ea time
- After 1 year of original exam date Full Exam Fee
(see application handbook for more details)
For further questions please call our office at 217-355-9411 or email us at
cert@isa-arbor.com. We look forward to serving you!
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